I wasn't able to accept/decline the booking within the 24-hour deadline. What should I do?

The article was updated on 26. 6. 2024.

In this article, you can learn what you can do if you don't manage to react within the 24-hour window and the request expires.

If you don't respond to a booking request within the given 24-hour period, our system will automatically reject it. It’s worth noting that this rejection is considered the worst type of unauthorized rejection and therefore has a significant negative effect on your listing’s position on Flatio, meaning your listing will drop on our platform and become a lot less visible and less likely to be booked.

To prevent this unfortunate situation from happening, we recommend that you always accept or reject each booking request as quickly as possible. Faster responses increase your listing score and can also stop guests from looking for alternative housing.

However, in case the booking expires before you can react but you’re interested in accommodating the potential guest, you can contact them, explain the situation, and ask them to create a new booking request. If they haven’t found another place already, it could still work out!